Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be unopened in the original packaging.
Several types of goods are exempt from being returned. Perishable goods cannot be returned.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@eppingscouts.com.au.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@eppingscouts.com.au and deliver your item to6 Essex Street, Epping, NSW, 2121 at an agreed time.
Contact us at shop@eppingscouts.com.au for any other questions related to refunds and returns.